Our pharmacists and their staff are members of your local healthcare
to provide you with the highest quality of healthcare. To do this
they need to keep records about you, your health and the care we have
provided or plan to provide to you.
that you value your privacy and the security of personal information
held about you.
have the right to confidentiality under the Data Protection Act 1998,
the Human Rights Act 1998 and the common law duty of confidence (the
Disability Discrimination and the Race Relations Acts may also apply).
comply with the NHS Code of Practice on Confidentiality and pharmacists
have a requirement under their professional Code of Ethics to keep
records about you confidential, secure and accurate.
All of our
staff contracts of employment contain a requirement to keep patient
principle is that we hold your records in strict confidence.
recorded may include:
details about you, such as address, date of birth, next of kin;
of medicines you have been prescribed by your doctor or another
qualified prescriber, and which have been supplied by this pharmacy;
" details of medicines purchased from the pharmacy without
a prescription ("over the counter medicines");
" other details and notes about your health and medical treatment;
" information relevant to your continued care from other people
who care for you and know you well, such as other health professionals
of providing a professional, safe and efficient service, there is
certain information that we record. This includes details of drugs
and appliances dispensed against NHS prescriptions as well as significant
advice given and referrals made to other health professionals. This
information won't be shared with anyone else except under the circumstances
described below in 'Sharing Information'.
information held about you will not be shared for any reason, unless:
you ask us to do so;
" we ask and you give us specific permission;
" we are required by law, for example prescribers must be notified
where a patient presents a repeat prescription and the pharmacist
becomes aware of clinically significant issues arising in connection
with that prescription;
" we are
permitted by law, for example where public interest overrides the
need to keep the information confidential.
The types of people we may ask you for permission to share information
with include your doctors (GP and hospital) and other health professionals
such as nurses.
Anyone who receives information from us also has a legal duty to
keep this information confidential, subject to recognised exceptions
of the types listed above.
Your right to view your health record
You have the right to ask for a copy of all pharmacy records
may be a charge to have a printed copy of the information held about
you. Your request must be made in writing to the pharmacy holding
your information. We are required to respond to your request within
need to give adequate information in order for pharmacy staff to
identify you (for example, full name, address and date of birth).
You will be required to provide ID, for example a passport, full
driving license or credit/debit card before any information is released
think any information we hold on you is inaccurate or incorrect,
please let us know.